Appointment at 10am, arrived at 9.30 and waited till 12.20pm still not see the doc. Cancelled the appointment for the "excellent" service gives you the chance to watch 3 rounds of "just for laughs".
Can you imagine that the most expensive eye examination Eagle Deluxe (w/ Consultation) $410 in this hospital does not include Dilated pupil examination services? If you need to check Dilated pupil, you need to pay extra！All you will get is a bunch of test reports that you can't read because the doctor won't explain anything to you.The nurses are more patient and the service is good, but the doctors are really terrible like Yong Shao Onn. Not only does he answer the phone during the service, but they also have a very perfunctory attitude. If you dont do the Dilated pupil examination, will only check your eye 50% percent. He would only said that for now you eye is OK and only care if you will have LASIK surgery. Anyway, I don't recommend this hospital for who really care about your eyes.
A few years ago, I have done my ICL surgery here. And I have been having problems with blurry vision in my left eye, which still have not been resolved although they have adjusted my lens. Like what the other reviews have stated, this clinic really wastes valuable time with long waiting hours, but I would like to add that I had been given a medicine that I was allergic to after the surgery, which caused me to be sick for weeks.
Accompanied my bf to get his coloured glasses done after being recommended by Dr Guo Hui from the West Gate branch. Booked an appointment, and his glasses were done within a week after the consultation. Dr Shandy was very informative, and hospitable. This could be said the same as Dr Guo Hui. There were unforeseen checks such as glaucoma and others, but I guess it's better to be safe than sorry. All the doctors were very professional, informative and friendly. I was allowed to take videos/photos as I wanted to document the process for my bf. He is now adjusting to his new coloured vision glasses. If you would like to get a coloured glass/eyes checked, I would definitely recommend Dr Shandy and Dr Guo Hui for their commendable service. Front desk staff could be friendlier though.
My experience is that the consultants are more interested to ask if you have done lasik so they can sell you that. And most frustrating is that they asked me to do some scan eye tests that caused me few hundred dollars upon my first visit stating that the scan will be useful for the doc to understand my eyes issues better. But turns out the doc relies more on her scope than the test scan results. I felt this eye organisation main KPI is milking the patients for money.