I was fortunate enough to be treated by Dr.Lai Voon Ping. A doctor who is kind, patient, down to earth, not a trace of arrogance to be found within this cool medical practitioner. I believe i speak on behalf of many when i say; dont you feel like you are not getting properly treated by doctors that dont listen let alone allow you to speak? A real pain in the a** right? Good decent doctors are a rare commodity these days and Dr.Lai is one of them. By the way, the staff are also very friendly and helpful. I really recommend this place for anyone with vision related problems.
Very good eye doctor
4 stars for the staff dressed in light or dark blue, red/black combi and especially to Esther and Karen (dark blue). 1. Please book an appointment. DO NOT walk in. Waiting time might even be longer. Lesson learnt. 2. No doubt KPJ tried their best to keep to the appointed time, but be prepared to wait. At least 30 mins, if it’s your lucky day... 3. If you have an elderly person with you, I hoped it’s either Esther or Karen assisting you. I took my mom to see Dr Choong, and her first Visual Field Test for Glaucoma was very unpleasant. She’s 80, though not helpless, but is hard of hearing and needless to say, reflexes aren’t great. I only had that single encounter with this nurse (or assistant or whatever they are supposed to be, dark blue uniform), and it wasn’t very pleasant as patience was definitely not a virtue here. To be fair, only one encounter between us but I’ve seen her in action TWICE with two other seniors. Same attitude though. Despite me sounding her before the test, that my mom is 80, hard of hearing and slow, I nearly lost it when she spoke loudly and harshly to her. I did firmly put her in her place when she started to show her impatience imparting instructions. And it worsened after that. Her demeanor affected my mom’s concentration and at this age, when your confidence took a hit, she became a bit panicky when she did it wrong the first time. My mom is hard of hearing, not deaf. No reason to shout when she’s right in front of you. KPJ is not a charitable organization. EVEN if it is, is there any reason at all to treat the seniors this way? Good manners cost nothing. I can also understand that, day in and day out, possibly more than 8 hours a day, facing the young, old or difficult patients took it’s toll. Perhaps you’re in the wrong profession? A word of thanks to Dr Choong who attended to both my mom and my husband (cataract op).
You are encouraged to make an appointment before visit. If you have made appointment, you can get doctor consulation within and hour if not you must wait for the queue which will take over than an hour.