Cannot get through to the clinic to verify bill. They charged me for 3 tests when I only did 2.
Dr Lim was extremely dismissive, assuming my questions and answering them before i could even finish my sentence. Felt like a nuisance in her office. Said that I could wear my contact lens before the surgery, but this was contradicted by her own nurse and FAQ pamphlet that they give out after the consultation. Said i was eligible for SMILE surgery, but her nurses told me ONE day before the surgery (I had booked 3 weeks prior) that I am actually not and that Dr Lim could try do normal LASIK on me. I had took days off to prep myself. Dr Lim also suggested ICL during our consultation, but said that i would have to be admitted to the hospital and go under general anesthesia, which is not the case for many ICL patients. I have never made a public review of any service before, but thought others should know about this clinic. These are our EYES, not weekend steak dinner.
I called more than 15 times and I'm having surgery on the day itself. Basically the line is useless.. U can't get through..no one is picking up. Why bother give us the num to call at the first place..
Pls check the duration of the consultation before arriving. Waiting times can be more than 3 hours.
Not sure if its our local culture, system or process that led to this unpleasant experience of mine. I tried to call in and make an appointment for my gal who needed further checks on her vision, potentially lazy eye. It was picked up during her annual assessment at Clementi Polyclinic and doc referred us to NUH team knowing they are well versed and specialised in Paediatrics Ophthalmology. But appointment given was too far out, 2-3 mths later. So I tried to call directly in hope to get a sooner appmt in big worry that lazy eye can deteriorate if left untreated. First reaction I got was, Yes it will cost much more if you decide to come earlier, ie without referral letter and appointment. Be reminded that the fees are this and this, before GST. I tried to request for another window as given time was in direct conflict with my mom’s medical appmt. Reply was, nope there is only one slot available, do you still want it? I went directly for private clinic after that call. Lots of work need to be done at our so-called local public medical institutions, first is maybe to train staff to have more empathy, be less practical and attempt to be caring.