My wife has blurr vision n we booked a senior consultant to have an assessment. She is given an appointment thru sms. A day before actual appointment date she received another appointment date thru 2nd sms. I call but unable to access to any operator. On the appointment day we went down and was informed due to doctor no available the appointment was last min change to 2nd sms date. We are fine if doctor was unavailable but as least give us a call to tell that the appointment has change to the 2nd sms date. We need not have to travel all the way to snec. Moreover the 2nd sms did not indicate change of appointment to new date, it just states you have an appointment on the said date. I hope your centre can improve the communication part eg 2nd sms should indicate cancelled 1st appointment so that we dont have to travel down. Thank you
Met with Doc for my 5yrs old daugther ...first of all they made us wait for an hour then said we need to do patch test which was suppose to last for 45mins but then they patched on the wrong eye...instead of being apologetic she supported her staff by saying now we can check both the eyes...then we had to wait for another hour or so for the patching in the other eye....then since we were a little upset about the whole situation the doc treated my daughter so bad...its really sad that a 5 yr was treated like that.....it is better doc could have said that she does not want to treat our daughter instead of this kind of treatment. she might be a specialist but our child is also special for us
Be very informed before deciding to seek eye surgery at SNEC, SENG KANG HOSPITAL. The post surgery medical care and support is inefficient and equivalent to 3rd world country standards. I wenf through unnecessary pain, PANIC and anxiety, phone numbers given are not answered. Forget about Walking into their clinic without prior appointment. Even scheduled appointment can be changed without prior notice and coummication is via SMS !! I now have ZERO Expectations for SNEC..... charges are definately NOT ALIGNED to the horrors one has to go through ! Going through these reviews, i can see that tnere is a pattern.... gave feedback to Service Quality Department and NOT Holding any hopes up !
Great service! Highly recommended! Importantly the cost is reasonable for government hospital.
The receptionist at 62277255, named Ms Nim of SNEC was very professional in her handling of my appointment. In view of my scheduled appointment on 18/12, I am unable to submit my doctor report to qualify for the extension of my driving licence . She managed to find a cancelled appointment slot on 13/10 for me, thus giving me ample time to do my cataract operation. I thank her n may Allah bless her